Shipping Policy

General Returns Policy

Unless otherwise stated below, you can return items within 45 days of the ship date. Items should be returned in their original product packaging. All returns require an RMA (Return Merchandise Authorization) number. Your return does not have to be back in our warehouse within 45 days, but it does have to be in the possession of the shipper (along with the valid RMA). If you are ineligible for an RMA, please contact the manufacturer directly or check any applicable warranty you might have.

We will send a pre-paid shipping return label via email if the return is a result of our error. Please print the label and affix it to your package.

All items must be in original packaging. All accessories in the original shipment must be included. (i.e. manuals, warranties, security seals, etc.).

If you are ineligible for an RMA, please contact the manufacturer directly or check any applicable warranty you might have.

Refund & Replacement Information

Upon arrival at the xmasshop.org warehouse all returned items are inspected. Your refund or replacement will be processed after we receive, inspect, and verify your return.

We will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays) of delivery to our return center. Please check return tracking to know the date we received your item. Your refund may take one to two additional days to post to your original method of payment.

We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed.

The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.